Return Policy

 Return Policy & Process:

 When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.

  • Shipping will not be refunded on any returned items and return shipping cost is the responsibility of the customer when shipping items back to us.
  • We do not need to be notified of any return(s) prior to sending them to us.
  • We do not offer exchanges. Due to high order volume & the high risk of sellouts, we are not able to process exchanges. 
  • We do not offer refunds. No exceptions. Store credit may then be used to purchase that same item in a different size or a completely different item. Store Credit never expires.
  • Store credit will be given for the purchase price of all eligible returned merchandise (see below and note ALL steps on how a return is eligible).
    • Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original packing slip (return form) included & thoroughly completed. If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
  • Store credit is issued within 5 business days of the return arriving at the warehouse. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be located behind “Use Store Credit” under Payment Method on the Checkout page on CommentSold.
  • Returns must be post marked within 15 (fifteen) days of the date you receive your shipment. No exceptions. Any returns postmarked after 15 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
  • CLEARANCE AND ACCESSORY SALES ARE FINAL AND ARE NON-RETURNABLE. THESE ITEMS ARE GENERALLY INDICATED WITH A PRICE ENDING IN $0.99. SPECIAL SALES WITH DISCOUNTS OVER 30% ARE ALL SALES FINAL. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES OR SALE ITEMS.
  • If an item has stains, smells of cigarette smoke, perfume, or deodorant, has animal hair, or any appearance of being worn, it will not be accepted as a return and you will be responsible for the reshipping fee.
  • ANY ITEMS REJECTED FOR A RETURN WILL REQUIRE A RESHIPPING FEE. IF WE DO NOT RECEIVE THE RESHIPPING FEE IN 7 DAYS, WE WILL DONATE ALL ITEMS TO CHARITY.

Please MAIL returns to: 

Filly Flair
Attn: Returns
47195 Melissa Place
Sioux Falls SD 57107
1-855-777-3455

HOLIDAY RETURN POLICY:

Orders placed on or between Nov 25th and December 24th will be eligible for return until January 15th. Holiday returns must be postmarked no later than January 15th. ALL OTHER RETURN GUIDELINES STILL APPLY.

DEFECTIVE OR DAMAGED MERCHANDISE:

 Please inspect your order immediately upon receipt.If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund. 

DEFECTIVE/DAMAGED ITEMS PROCESS:

  • Use your smartphone to take pictures of the defective or damaged area and email the images to support@fillyflair.com, including the tag in the image showing it is still attached.
  • Indicate "Defective" or "Damaged" in the subject line.
  • Include the first and last name on your Filly Flair account, order #, and product code/name of the item.

You will receive a response from our customer service support team within 24 business hours.

Thank you again for your business!

All the Best,
Your Filly Flair Team